Kooka Inc

On Orders over $99

Shipping Policy

SHIPPING POLICY

Customer Satisfaction is of the utmost importance at Kooka LLC. We would like to

inform all of our customers that our shipping department is closed on weekends

(Saturdays and Sundays) and holidays. Any inquiries over the weekend regarding

shipping will be answered at the beginning of the week.

1. All orders placed through this web site must be shipped to the shipping

address provided in your invoice

2. We DO NOT allow will call or pick up of items for online purchases due to

security reasons

3. All limited availability and/or exclusive items are limited to one per person,

per household

4. Multiple orders cannot be combined

5. No sales or shipping to Countries, States, Provinces, Counties or Cities where

items are prohibited

6. No sales or shipping to minors, or to adults intending to distribute or resell

items to minors

7. All customers are responsible for knowing and following the laws which they

reside in

We strive to offer all of our customers the most reliable options for shipping.

TIME FRAME

All orders will be packaged within 1 to 2 business days from the date you place

your order and will be picked up by USPS or FedEx the following business day,

regardless of the shipping option you choose.

Ex. If you place an order Friday and choose FedEx Priority Overnight, your

order will not be processed or picked up by FedEx till the following Monday and

be delivered to you the business day after. Shipping days/times are only estimates

by the courier and are not guaranteed unless expressed by the shipping courier.

Domestic orders can take 1 to 15 business days to reach their intended destination and

can be delayed due to weather or other factors that we, Kooka LLC, CANNOT control.

Time frames specified are only estimates from the shipping couriers and are not

guaranteed by us, Kooka LLC.

Weather and other conditions can affect delivery times. Invoices are processed in

the order they are received. If there were many orders placed over the weekend,

then there could be a possible delay in getting your order out. FedEx and USPS

does not deliver on weekends or major holidays.

RESTRICTIONS

Please remember that once a package leaves our facility, we no longer have

control of the item. However, we will try our best to assist all of our customers in

locating their package if it is ever lost during transit. It is up to the customer to be

aware of their laws regarding ordering e-liquid/receiving e-liquid/ and any other

restrictions regarding other vapor related products. It is always the responsibility of

the customer to only order what is allowed for you to receive. All batteries or devices

with built in batteries cannot be shipped domestically overnight (lithium ion batteries

cannot be shipped via air due to new laws regarding shipping restrictions of batteries)

and must be shipped ground. For further information regarding restricted items, please

email us at info@kookainc.com.

SIGNATURE CONFIRMATION POLICY

“SIGNATURE CONFIRMATION” upon delivery is a safety feature that we

offer all of our customers for FREE. If you wish to take advantage of this

feature, please note it in the message section at check-out.

If you do not note this at check-out, you are denying this feature. By denying

signature confirmation, you, the customer, understand that you have waived

your right to a security measure that we, Kooka LLC, have tried to provide you

for the safety of your order. By denying signature confirmation, you agree that if

your package is lost or stolen but shows delivered by USPS or FedEx to the

shipping address you provided, we, Kooka LLC, will not be held liable or

responsible for your lost or stolen item(s). Should you have any questions

regarding the recent update to our Shipping Policy, please feel free to email us

at info@kookainc.com.

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